Chrissie Brodigan

Review of HD Buttercup

Purchase with caution. I did not get the furniture...

Purchase with caution. I did not get the furniture I paid for and as I read other reviews on Google and Yelp have learned this is an established trend.

On December 27, 2019, I purchased a sofa for $2137.90. The sofa was delivered without pillows. I have spent the past six weeks trying to get the pillows and HD Buttercup, specifically Mr. Luis Espino, has been unresponsive, unhelpful, and has lied (pretending to send the pillows via FedEx and then not sending them). Similarly to other customers' experiences I was offered "10%" credit, but who wants a sofa without pillows?

Prior to this bad experience, I also ordered two chairs for $2,365.42. HD Buttercup has not delivered them and I have requested a refund and again Mr. Luis Espino is unresponsive.

Calling customer service gets you no where. There is a lovely woman named Eugenia Cobb, but she is unable to locate lost pillows or process refunds.

Today, I finally asked my bank to open an investigation into these two transactions. I would caution against purchasing any furniture from HD Buttercup. While their designs are lovely, their poor customer service and lack of responsibility make them a high risk merchant.