Christopher Joel

Review of Lifetime Service Center

I read so many negative and bad reviews about this...

I read so many negative and bad reviews about this place and at the time, I figured I'd take my PA speaker there because I didn't know of any other place to take it and it was just out of warranty (go figure).

Well, they are getting another bad review; doesn't even deserve a 1 star.

I took the speaker back in October of 2018 and heard nothing for weeks. I finally called around late November and they said "oh we're still looking for the part" (even though I had brought a new part to them to replace). I paid $40 for a diagnostic test so I didn't want to lose that so I waited and waited. I finally get a phone call from a different technician (late December) who took over the repair and said it was another part that was faulty. At this point I just wanted the speaker back so I had them repair it altogether. So at the end of January 2019 it was finally fixed and I picked it up. Took it home, plugged it in and it wasn't working! I decided to take it apart myself and I looked online in regards to diagnosing it myself. It was totally re-wired wrong!

I just called and spoke to customer service, explained the situation (and also inquired why I was charged a certain amount that said "Discount" on the invoice but she said that was a markup on the part).

I will NEVER take anything to them to fix, even if it's under warranty.

Please be aware! Unfortunately, from what I was told, is that they are one of the few places in the Western New York area to repair electronics (especially if under warranty). She apologized and said she was going to let the technician know.

Best of luck if you have to take your broken electronic item there but if you can avoid that, do so.