When bringing your pet to an animal hospital you e...

When bringing your pet to an animal hospital you expect that your pet will be taken care of medically, physically and sanitarily. You expect communication and clear communication for that matter. At Long Island Veterinary Specialists I experienced a lack of communication and empathy. On top of dealing with the stress of my cat being sick, he is returned to my care covered in feces and smelling like urine. We also noticed his stomach was covered in cuts and scraps from where his fur was shaved. Their care for my cat seemed to come second, and charging my card was always first.

I reached out to the hospital and explained my concerns, and I was told that the only thing they would do for me is groom my cat (which I did the day he came home) and told me to come in so they could apply ointment on his wounds that were 5 days old at that point. I was told something along the lines of Well this happens sometimes, usually you would be informed. I was told to post my complaints online, so that is exactly what I am doing. They seemed like they were reading off a script and were following protocol on what they had to say to someone with a complaint. There was a serious lack of compassion and THAT right there is the problem I have with Long Island veterinarian specialist . So when considering to bring your pet here, remember your pet is just a dollar sign to them. Look at my boys poor belly . Over 4k and they couldn't careless how they sent him home