Karine Agabekyan Review of Embassy Suites West Palm Beach
One of the worst Hilton properties I would say. Ex...
One of the worst Hilton properties I would say. Extremely outdated, rooms are not clean, the smell of dust from the curtains is so strong you can t sleep on the bed near the windows.
The best part was the front desk Staff, a young guy, was probably picked up on the street and trained for couple hours. We booked a room with 2 Q bed and this guy told us we have to pay extra $40 to get a 2 Q bed suite because that is the price showing for today. He obviously has no idea what reservation means. After arguing for 10 minutes, he finally gave us the key and we went up to the room to find out that it is a total disappointment. I wiped up entire room surfaces with Clorox wipes, that s how bad it was.
Being a Diamond member with Hilton I have traveled to hundreds of hotels worldwide and this hotel does not worth being part of Hilton brand. It is a motel at the most.
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