Boon Koh

Review of myTaxi (Intelligent Apps GmbH)

My driver got into a (minor) accident when I was t...

My driver got into a (minor) accident when I was taking a ride in Berlin. Luckily, I wasn't hurt. As I wasn't able to get to my final destination, I started to leave my taxi, but the driver insisted that I pay for the journey so far. Being in a foreign country and not being able to communicate in German, I agreed, so I could get on with my journey to my destination.

I contacted MyTaxi afterwards to get a refund for the accident journey, but their view is that the driver still drove you X kilometers so you should still pay for the ride, even though it was an incomplete ride and I had to get another taxi afterwards.

Wow. Talk about bad customer service!