Due to covid-19 I decided to apply online for fina...

Due to covid-19 I decided to apply online for financing for a 2021 kx450. When I was contacted to say I was approved one of the questions I had asked on the phone were if the financing was for 3.29% interest as per the promotion. I was told yes but when I came in to sign the papers the contract said 5.99% so I questioned it and was told that the financing would have to be resubmitted through a different lender conveniently after an hour and a half it came back not approved which I still don't understand how I was approved over the phone but whatever after an hour and a half drive and another hour and a half waiting I wasn't going home empty handed so I accepted the loan at 5.99% figuring I will pay it off early. Before I signed the paper I asked if they would be interested in throwing in the pit kit which was a promotional item for the 2019/2020. I thought I would take a chance and ask since the purchase was a birthday present plus this mix up with the financing. All they had to do was say no. I was told that it would be looked into so I signed the papers and was sent on my way. Still haven't heard anything.

After all was said and done a little over two weeks later I discovered some fraudulent charged to my account which turned out to be a loan through the same lender in someone else's name using my bank account information. Bank told me it most likely happened at the dealership but they claim no foul play and I cannot prove anything.

I knew I did not like the sales department as I rarely am acknowledged and in 2016 I went in cash in pocket to purchase a bike. I stared at a couple bikes for more than 20 minutes, received zero service so I went to another dealership the following weekend and made my purchase.

I absolutely had to have a Kawasaki this time around and always receive top notch service from the parts/clothing department so I decided to give the sales department a chance. The parts department is the only reason I bumped this review up to a two star. I have been popping in a few times a year when I'm in the city for the last 20 years and have always received excellent service from the parts/clothing department. The girls on the floor always say hello and ask if I need a hand. When I get to the parts counter even if he is not putting through the sale Bruce always speaks to me. He is always a pleasure to talk to, great attitude and very knowledgeable. I just wanted to add that part so I'm not looked at as some customer that is impossible to make happy.

I will continue to pop in for the odd parts or gear but for my next bike purchase I will sacrifice brand preference for better service at my regular dealership.

Reply: I understand how it works with financing through different lenders but I should not have been told over the phone on July 11, 2020 that I was approved at 3.29% then show up on July 25, 2020 to be surprised with a contract at 5.99%. Had I have been told from the get go that I was not approved for 3.29% this would not be an issue.

I also did clarify in my review that the pit kit was not a promotional item for my model year. It was simply just a negotiation tactic for some free swag with my purchase. I do appreciate that it was looked into and the acknowledgment of the lack of communication.