Kiah Duncan

Review of Empire Today, LLC

We were very satisfied with our installers Alpi & ...

We were very satisfied with our installers Alpi & Pete. They were fast and even replaced some missing baseboard in order to make the flooring look complete. Our problem is with the salesperson Steve. We thought he was okay because we made an initial sale with him (although overpriced) everything went well the first time.

We called him back personally. He showed his gratitude by again over charging us and giving us a bad date for install. He promised us a date and then Empire changed a date (that they said he could not promise) But no one informed us. We are in the middle of updating and staging our home. We told Steve that also. Clearly, he only wanted to make a sale. The new date created major conflicts with two other companies. We were not able or willing to cancel them and risk messing up our important time line. So, unfortunately Steve inconvenienced the installers because they will have to work around what we already planned.

Update: 9/16/20 - I increased my number of stars from 1 to 3 because after my experience. I wrote reviews and management made sure that we were able to get our second set of floors complete. They called consistently and even checked back to make sure everything went well after the process was complete. We even got our same installer. I feel that if they continue the process of checking with customer satisfaction after and ensuring appointment days prior as they did with me the second time around their customer service will improve. They already have good products so the service should go along with it.