K

Granville is one of my favorite small cities, so o...

Granville is one of my favorite small cities, so on the way to visit friends we stopped for the night, and chose the Buxton Inn. We were so disappointed! We paid for a room that included breakfast for two at the restaurant, but due to COVID they were no longer offering breakfast, just dinner. Instead they gave us K-cups and mini Kellogg breakfast bars. We asked if the cookies and water were for the guests, and they said not without paying for them. If you have cancelled the breakfast, but are charging the same price, at least give your guests a free bottle of water - every hotel does this. Later, we went to the bar for the much advertised "Happy Hour" from 4-6. We arrived at 4:40 pm, and there was nobody there. When we finally found an employee she was so rude, and told us that the bartender was setting up and would be with us when he could. We were perplexed that he was setting up 40 minutes after the Happy Hour began (as were the other people at the bar waiting), but she basically told us to be quiet, sit down, and someone would be in shortly - before she stormed off. The employees that we encountered at this property were either annoyed, or simply unkind. Needless to say, we skipped "Happy Hour" and dinner at the inn, and walked downtown where we had had a wonderful evening of food, drinks at the local restaurants and Brewery! Unfortunately, the next time we are in town, we will stay at the Granville Inn.

Comments:

No comments