Elisa Urbinati

Review of Cristal Resort Hotel

We have booked the hotel for our friends two night...

We have booked the hotel for our friends two nights before they came and left a downpayment of 60 usd. Once they arrived the receptionist agreed with my husband to give the money back to our friends who paid the entire amount by credit card. In the evening our friends claimed the money back and got told off by the guy who was at the desk saying that a local short guy went to take the money. Our friends asked the guy how he could know about the money since he wasn t even there when they had arrived. No answer. After checking again with us and confirming nobody went to take the money, they went back to the reception and put in communication with the guy who had in the meantime left. On the phone he said that they had everything on cameras about this short local guy getting the money. The day after our friends went again to the reception and the story of the short guy came up again. After a long struggle and quite a scene as there was nothing on any cameras of course, they eventually got the money back.
It s a shame to see that this organized criminal acts are ongoing. Certainly not recommended.
Just to be clear as on TripAdvisor the manager said it wasn t me doing the booking and I cannot reply, my husband and I did the booking, together. And my husband is local.