Yesenik

Review of Luxor and Excalibur Hotel and ...

I like the Luxor cause it s cheaper than other cas...

I like the Luxor cause it s cheaper than other casinos but when booking online they are very deceiving! .. last visit I booked a room (suite)with a very good discount (promotion) but when I got there they gave a total different room !! Way smaller than the one I booked, but they argued I booked that one, when I know very well I did book the one with more sq ft! .. both were suites, but there are like 3 different suites, with different layouts but the biggest difference is in the square footage!! I am certain and 100% positive I booked the biggest one, but I only had the booking reference and the name of the suite, which it was premier or premium and they argued that the one they gave me was that one , and I know it wasn t! because I took my time before I made the booking trying to decide which one I wanted and checking the pictures!! Long story short, even the manager backed up the other employee, and I couldn t do anything, not even cancel cause I was going to be charged a night ! .. booking online from the website with promotions sucks !! And the staff also sucks !