Allison Koizumi

Review of Koki's Teppanyaki Grille

Severely disappointed with Koki's...they completel...

Severely disappointed with Koki's...they completely ruined our Father's Day celebration tonight. My husband and I have been going to Koki's for over 7 years. The managers & cooks recognize us because we have been customers for so long. When we were seated tonight the four of us asked to sit on the corner of the table to accommodate for my 3 month old daughter since no one was sitting there. We were denied because they said there was a large group coming in later. If we would have been served in a timely manner it wouldn't have been an issue and we would have been finished by the time the large party arrived. A HOUR into our dinner the cook still hadn't come out. When he finally did come to cook our dinner there was no performance. He was rushing to cook our meals so he could move onto the next table. He put all the veggies, meats, seafood and fried rice on the grill at once...in the 7+ years we've been going there they have NEVER cooked all the food at once (nor have they at any other teppan restaurant). It was always an experience and a show, but not tonight. But it gets better...three if us ordered steamed rice and when it came out it wasn't fully cooked. The white rice was gritty and hard. The managers asked if we wanted fried rice instead because the whole batch of white rice was bad. We said ok, but it never came out. We are Asian and need rice with our meal. I waited for the fried rice to come out to eat with my meal and since it never came out my food was cold. The manager came to apologize for the wait, the cook rushing & lack of show, & the rice and said that they would do something for us since he knows we are "regulars". They offered us a measly 10% off (our bill was about $120) and 10% off the next time we come with a free appetizer (we never order appetizers). They weren't going to offer anything to the other couple that was sitting with us until they complained (I don't know if they got a discount or not). So for our 2 hour, incomplete, no show Father's Day dinner we got $12 off our bill. Not even half of one of the four combination dinners we ordered. I spoke to the manager again on my way out and they made it seem like they were doing us a favor giving us the 10%. I'm extremely disappointed. If this is how they treat their "regulars," I'd hate to see how to new customers are treated. Koki's WAS my husband's favorite place, but it doesn't look like we will be going back.