Could not return my emails, sent me encrypted info...

Could not return my emails, sent me encrypted information with NO response despite multiple email requests to provide in a readable format. Had the contact information for my treating physicians wrong did not request medical information , apparently that was up to me. Did not communicate with LTD provider. Worthless will never recommend them to anyone. Was told that I apparently did not understand their role with the claim. They seem to only take your money for doing nothing .