Aaron Kennedy

Review of Saint Luke's Health System - S...

Horrible experience! Need go ahead and call a spa...

Horrible experience! Need go ahead and call a spade a spade here. So I did not see an email for contact purposes (not sure why they hide that from their contact page) and so I called the "after hours operator" which was listed in big bold text at the bottom. The operator picked up and I quickly expressed that I was interested in setting up an appointment and would like someone to give me a call to assist me with doing that whenever they have a resource back in the office during the week who can assist patients with scheduling appointments. I was hoping to then simply pass my callback info along, but boy was I about to wake up to the kind of low-brow business approach this medical facility is all about. I was instead sharply cut off and met with a cold hard deflective challenge "sir, do you know that you are calling us on a weekend?" My eyes were all the way in the back of my head at this point. Yes, yes, I sure do know that, as anyone would who is TALKING TO YOU BECAUSE THEY JUST CALLED YOU WOULD KNOW. The question itself was an intentionally shaming and demeaning, a targeted act of destruction of a potential patient relationship, and a behavior which is UNHEARD OF in any professional establishment! Did she know that the operator role which she was filling right then and there exists to pick up calls and at the very least document callback information for later follow up during business hours - a bare minimum expectation for call operators who are assigned to pick up calls after hours? But more importantly, does her lack of responsibility and consideration set the standard for the kind of mistreatment patient's should expect from St. Luke's? What's past their front foyer? I wish not to find out or even imagine. I'm appalled at the unprofessional and inconsiderate behavior of the staff here and cannot recommend it until they AT LEAST have receptionists who can actually receive patient's basic requests as a care facility should. One star.