Thomas Caswell

Review of City Volkswagen, San Diego CA

I rushed down to VW Mission Bay to look at a car t...

I rushed down to VW Mission Bay to look at a car that I was interested in. Their hours of operations weren t displaying correct on here so I arrive an hour before they opened and spent that time looking over the 2015 VW Golf TDI I was interested in. Nikki arrived about half an hour before opening and didn t hesitate to grab the keys and talk me through the car and test drive it. Super helpful and I made the purchase. Their finance man, Ari, was also very helpful and helped me get an even better deal than I had agreed too. They took care of everything quickly and continuously offered drinks to me. Awesome customer service.

But wait there s more! I purchased the car and a road hazard plan since I drive about a hundred miles a day to and from work. On day two I had a rock fly up and chip my window... I was told that the plan hadn t gone into affect yet... but amazingly Doron and Ari worked together and got my window replaced free of charge. Both were very understanding and made a hundred percent sure I was taken care of. I had dropped of the car early to have the window replaced and headed to work, when I returned (shorter day at work than expected) I thought I was going to sit there for hours, INSTEAD Doron hopped on the phone and got my window fixed faster and to make sure I didn t have to wait I get he had one of his staff drive me to the location to pick up my car (conveniently closer to home than the dealership for me). The staff member he sent was Alex who usually works with detailing the cars and was super friendly and even gave me some insight into my vehicle on the drive to pick it up. He offered me a free wash since they weren t going to be able to at the location where the window was replaced.

All and all the team at VW/ Chevy Mission Bay did not miss a single chance to impress. Nikki, Ari, Doron and Alex were all incredibly helpful. I look forward to sending my friends to check out this dealership and am extremely happy with everything. I sincerely hope this guides a few more into their doors, you won t regret it one bit.