Robi Ayles

Review of Southport Mechanical

I own a small house in Paisley that needed a new g...

I own a small house in Paisley that needed a new gas stove which is the primary heat source for the house. I contacted South Port and, after leaving many messages and having to call back a few times, I finally got a quote for a Valor Portrait propane stove that Ken said would suit my needs. I must admit I don't know a lot about gas stoves so it sounded good. It then took almost 6 weeks to actually set a date to have the stove installed by which time my new tenant had moved into the house. When I got my final invoice, a different model of stove (Valor Madrona vs Portrait) was installed instead but I was assured it was a better stove and I would be given the same price. Since the stove had already been installed, I left it at that and didn't think much more about it until the weather got colder. This winter my heating costs have doubled which seemed odd since it was a newer, I thought more efficient stove. I have since learned from Valor that as it is a radiant heat stove, it is not intended to be a primary heat source and, according to my tenants and my heating bills, it is not in fact doing a great job of heating the entire house efficiently. I am extremely disappointed with the whole process and would like to know what sort of warranty or return policy applies to purchases such as this one. My goal in contacting South Port was to support a local business and to provide my house with reliable and efficient heat and instead I am left feeling ripped off both for the cost of the stove itself and the fact that my heating costs have doubled this winter over last. I look forward to hearing from someone at South Port soon about what can be done to fix this as I cannot currently recommend them to anyone for good customer service or knowledge of the products they sell. I am giving two stars because the staff I spoke to were always friendly and polite although no one could ever answer my question right away and every time I was told someone would call me the next day it didn't happen and I would have to call again.