Customer Service: 5 stars

Customer Service: 5 stars
Distance to entertainment: 5 stars
Family Friendly: 4.5 stars (no childrens menu)
Cleanliness: 4.5 stars
Hotel Decor: 4 stars

2-Double beds, Deluxe: very comfortable beds, awesome house keeping

Perks: wifi, flat-screen TV, fridge, One-Touch service delivers ice to room, city-block away from Millennium Park, steps away from State Street shopping center (Macy, Target, Block 37)

Issues: first night, we reported room issues right away in order to not get charged their $60/night incidental fee. Front desk kindly apologized and noted info into our account. Manager later came to our room (we did not ask for a manager, front desk did not say they would send manager) to apologize and to also check out the problems we had w/ our room. The next day, everything was fixed by the time we returned to our room for lunch.