Leah Caigaris

Review of Red Rocks Credit Union

From a former employee!

From a former employee!

There is no rating I can give this place. From how they treat their staff to how they handle a pandemic. Adding fees and NOT EVER informing the members NOR the staff who handles those calls, so we found out at the same time they did about fees. Can I just say they are utterly useless when it comes to upper management help . They cut our call center that runs smoothly off a four person operation. Cut us down to two people then still wanted to know why we were taking so long to do stuff. But the new EA can get a new laptop costing over 3500 but we couldn t have a full call center. The reason the call center is the way it is is because of upper management. They refuse to step in and help EVER they have NO CLUE what it s like to be in a call center. They do not want you keeping your CDs open so find another bank they can t afford to keep the CDs. It s costing money verses bringing in money so they aren t going to raise their interest rates for nothing.
Red rocks is pressuring their employees who aren t in sales to sell so they can hit their 14 million dollar mark for their Monthly loan goals. If you aren t pressuring people to buy more stuff DURING A PANDEMIC you will get fired!!! Pathetic. If I were you looking for a job pass on this especially if April Vagge is the new leader of call center good luck she s a micromanaging nightmare.