Awful experience in the end. Everything started we...

Awful experience in the end. Everything started well, the general facilities and room was great. The food was not that good. Greatest disappointment however came on our second night when a company conference was hosted and the party very close to our room was loud and carried on late into the night, It's not the fact there was a conference, for me it's the way the staff respond to a situation or complaint and in this respect it was handled disgustingly.

I was not warned when making the booking nor on the day that a conference will be taking place that night, only after I complained when drunk people tried coming into our room and the music carried on so loud that we could not even drown out the noise with the TV, I asked to move to another room. We had to pack up and move at 10:30 in the evening - at this point the entire experience was already ruined especially as this was advertised as a "county hideaway" which was supposed to be a romantic getaway for myself and my wife on her birthday.

The next morning when I asked for a refund for the second night I was told this is not possible and was was rudely advised by the rooming division manager that the function in question was a last minute booking and although unfortunate, that the hotel is in the business of selling rooms (apparently at the expense of other customers) When I asked to speak to the General Manager she advised that, although he is available - he is not available to speak to me.

Very disappointing.