It's bad for kindness, but it's bad for kids

It's bad for kindness, but it's bad for kids
At the time of reservation, the reservation was wrong with 2 adults, so we sent emails several times before visiting to inform us that the hotel was using 2 children and 2 adults, but the hotel check-in desk did not recognize it. Arrived at 4 am and requested to change from a double bed room to a twin bed room. They are told to come at 10 am, and the group is also requested to change to a twin bed because it is a double bed or 2 adults.
The party made a reservation for 4 people from the initial public home reservation..
I visited the desk at 10:00 am, and the staff changed in the meantime, so I could not recognize the fact and repeat the same words infinitely..
I can't change it-I decided to change 2 rooms upon check-in in the morning-There is no room-Then I will change only 1-I will change words several times
It is said that after cleaning only one room, you can change it.
When I asked if a room near the party was possible, it was of course possible.. Eventually, it seemed that the intention was that I did not want to change both of them.
He said there wasn't, but he changed only one, as if he was careful... he said that it is possible in a nearby room.
Our group, who arrived at 4:00 a.m. and 3:00 a.m., couldn t change the room even after paying the bill for one night.
I had 3 nights 4 days, 4 nights 5 days schedule~
There is a welcome drink.. I haven't even been able to see it. The smell of change from bed or bedding
Drinking items that would have been installed in the first refrigerator were not set, but they were checked at check-out. Of course, it is a fee to pay if you eat, except for the carefulness of checking without giving and improper handling of some staff regarding room changes. Overall, it's all kind and exciting.
6 years old, 7 years old, 2 children, 2 children and 1 child were both satisfied, but there is no intention to visit again next time, and there is no recommendation in the vicinity.
This is my personal opinion.
This is because it was the worst memory of my many trips with my child.