My second visit back to this resort, I can't say e...

My second visit back to this resort, I can't say enough good things about the Sofitel The Palm and it's Front House Manager, Suleman. He has done an amazing job from top to bottom. No detail has been overlooked. From the moment we arrived, we were made to feel special. Everyone had a smile on their face and did everything they could to make us feel welcome. Suleman offered first class customer service, the best of the best!

We had 3 x 1 bedroom apartments (thanks for the upgrade Suleman) the rooms (9408, 9406, 9404) were comfortable and incredibly well designed which had a balconies from which you can see the palm and ocean. Anything you need is a quick phone call away.

We only encountered one issue caused by a lady Shift Duty Manager (Richa) whereby 2 our rooms had halfboard+ and 1 room didn't due to our travel agency using 2 different providers to book the hotel. She was rude and told us its our internal problem and to sort it out with my travel agency I told her it's Saturday they won't open till Monday again she didn't care was rude and unprofessional. However this issue was resolved promptly the following day by Suleman who offered the one room the halfboard+ for those who don't know what the '+' it's basically one drink with your lunch/dinner. I find it weird how professional, kind, happy, energetic one manager is (Suleman) compared to the other (Richa).

On the positive side it is a testament to the fact that you can have a great hotel on the palm and still set yourself miles apart with an amazing staff and wonderful service. Special thanks to all the porter and restaurant staff members. All the restaurants were good and offered delicious fresh vegetarian options.

Rajeev the chef at the Manava Restaurant was a pleasant staff who made delicious food, great customer service. He made us meals upon our special requests for Indian food such as Aloo Paronte, Lacha Parontha, Dhaal Makhani and list goes on.

As I said, I cannot say enough. If you want to know more, just message me. I am happy to go into greater detail. But the bottom line, I recommend this hotel without reservation to anyone.

Special thanks to Suleman (enjoy your holiday in Egypt, you are the man), Rajeev, and Bishnu - these guys need a promotion, the best of Sofitel The Palm Dubai!