I'm the almost 1 and half year customer right now,...

I'm the almost 1 and half year customer right now, Internet is ok, it feels low lateracy with the naked docsis 3.0 modem to use the shaw's network but just no hotspots. However, the thing is let me more and more want to change the shaw 150m with hotspot for just about $400 more for 2 yrs, because I've already own the modem which I originally just want to be the customer for just few months, even I have to use the advanced modem, but at least I don't have to wait any MANTAINENCE time once or twice few month, I did this review when I don't have home internet but cellphone. I want to warn the new customers this who want to join, but sometimes if u don't mind u really require the internet like ip phone, reasearch or e-mail, it's really anoying and frastrated right? The dealer don't have to explain it too much, I'm sure yall lose a lot of customers by this.