So I filed for unemployment on April 19th, 2020. I...

So I filed for unemployment on April 19th, 2020. I was laid off from my job because of loss of business due to this pandemic we are going through presently. I have yet to receive a decision on my initial claim. I was told it was a claim issue and that I needed to speak with someone from claims. This is usually a 2 day process due to claims not having a direct number. At least I can't find it. So here is how it usually happens. I call them and wait on the phone long enough for it to give me the option for a call back and to hold my spot in line. Someone usually calls me back within 24 hours. Just to tell me that I need to speak to claims. I already know this. So they transfer me to claims where there is only the option to get a call back. So I do what it says to do. Here is the problem! When I get the call back, I ask the person if they are from the claims department. Their answer is always, "No, but I think I can help you out!". We talk for a little while for them only to realize that they can't help me. This has happened 5 times. So a total of 10 days wasted. I have yet to speak with anyone from claims. So after this, I have to go through the process again. Today makes 21 days without being able to speak with someone from claims and someone reaching out to me. The automated line says that a claims investigator will reach out to me if they have any questions or need additional information. This has not yet happened. Friday, a lady called me back and there was a problem with the call. I could hear someone dialing and talking besides her. I asked her if she could call me right back. Thinking, maybe that would fix the problem. She said Yes and recited my number back to me to let me know that she had it. So I ended the call and she never called me back! Someone I know just filed for unemployment a week ago and received payment today. Here I am 21 days in and nothing. I check correspondence history multiple times a day and there is nothing. I was told by one of the representatives that if they do not need any information from me, then they will not call me. To me, no need for information means there is no problem. It does not seem that way though. She also told me to keep filing my vouchers and I will eventually receive benefits. Hope fully someone reaches out to me tomorrow or I have no other choice but to get legal representation. I would have given 0 stars but there is not an option to do so.