Bill R

Review of Alyeska Resort & The Hotel Aly...

Booked a long weekend for our 27th anniversary. Th...

Booked a long weekend for our 27th anniversary. There is no A/C so the room was an uncomfortable 74 degrees all weekend. Pool and hot tub were closed due to a "chlorine issue" on our second night. Bar was overrun with children which is probably why we struggled to get our drinks refilled. Tram was closed. The room for the spa couples massage was like a medieval torture chamber/ operating theater complete with hoses and nozzels hanging over the masssge tables. No alcoholic beverages allowed at the fire pits. Resort?!?! Not hardly. Overpriced Motel 6 without the Motel 6 amenities. I did alert management and Scott literally read a script back to me "I'm sorry you've had this experience and I will provide your feedback to upper management." Not coming back and not recommending to family. Considering the ski revenue is dwindling I hope the new owners focus on improving the overall experience of their resort guests.