Giving a 4 star review due to some issues we had. ...

Giving a 4 star review due to some issues we had. First of all, we called prior to booking and the man we spoke to didn't quite know how to take a booking. So we just decided to turn up and book into reception. All was good and a smooth booking registered. Room was very clean and tidy. Except for aircon not working and a few tiles in bathroom broken. For a 5 star and at the price we paid, I'd expect a lot better than this. We had an incident during the early hours where my partner had a serious diabetic emergency. And with the help of reception staff, they were very prompt in delivering (free of charge) some chocolate to help boost my partner's sugar levels. Overall the star at this beautiful hotel was awesome. Except for the few minor errors and the young chap on the phone. Would highly recommend. We both thoroughly enjoyed the breakfast in the morning. And we will hopefully be visiting again soon.