Marcus Chan

Review of Snow Planet Ltd.

We came on an off peak timing. It was perfect. Whe...

We came on an off peak timing. It was perfect. When we got there, Sam was very helpful with explaining to us the procedure of payment and rental of equipment as it was our first time there.

What ticked me off was the aloof attitude of the workers at the rental station. We explained that it was our first time skiing and snow boarding. Staff shoved us off with a aura of inpatience even though there were only 2 of us at the rental station with 3 worker. They never showed the initiative to explain to us how to put on the ski or snow boare. I understand that many experience come and go, which eventually make their work there almost obselete because all the experience riders knowing the ins and outs. But I wouldn t call your staff passionate riders about the sport if they aren t willing to share their knowledge even after initiation to ask for tips on how to ride.

On the other hand, the place was kept in a very clean state. Very impressed by the facility and the cafe/ restaurant. Unfortunately, you can have the best facility in the world, but without a good service, I would not recommend or come back. Maybe hiring staff with more soft skills would be a good idea. I would not recommend it to anyone if it s your first time riding.

If the owner could reach out to me, I could provide a detail explaination of the personnel involved with dates and time. All I want is to ensure other first time riders do not experience what I did. Because the sport itself, is amazing and fun but as a first time rider, it provided a stereotype that all snow riders are prideful and unwilling to teach.