Julie MacMillan

Review of DoubleTree Hotel & Miami Airpo...

I called for the $103 booking rate advertised on t...

I called for the $103 booking rate advertised on the web. I was given rates of over $159 - I first spoke with a female reservationist and she would NOT give me that rate. She then hung up on me because I was "yelling" at her. First off, I was not yelling, I was speaking loudly in an effort to make sure she understood I was expecting adequate "Customer Service" which I did not get. I was told to find where I saw this particular rate. So I went back and found the exact place and called back and got a male supervisor on the phone with broken english. He said that rate was for November 20th ONLY! The date I am coming down to Miami is on a Monday (not a holiday) and one night. He would NOT honor that $103 rate. Be very careful of the "False" advertising you see online. Also, if you do book from a 3rd party website, know that most (if not all of them) will NOT refund ANY money no matter what the circumstances - THERE IS ALWAYS A "CATCH"....Customer Service needs a COMPLETE OVERHAUL! There is no way I would want to stay in this hotel after the rude behavior and TOTAL LACK of customer service - In fact, there was NO customer service, just plain rudeness! I get better treatment from the convencience stores like Racetrack - How sick is that????? No thanks Hilton!