Steven S

Review of Larry h miller dodge ram

I took my 2016 Ram 2500 diesel in for a regular oi...

I took my 2016 Ram 2500 diesel in for a regular oil change. I asked that the AC system be checked as the max AC was not working. I have an extended warranty that covers almost all repairs. The service writer Nick notified me that the actuator for the max AC door was broken (typical Ram truck problem). They kept the truck for a few days and when it was repaired my wife picked up my truck as I was at work. She called me snd let me know the low coolant light came on after she drove the truck from the dealership since it was late in the day. Later, after I checked it out, I found the coolant tank was about 1/2 a tank low (they did a multi-point safety/fluid check - yeah right) I had to buy coolant to fill it up. I also noticed the kick plate below the steering wheel had been pulled off the small screws that hold it down instead of the tech taking the screws out like they should have. There was also a wiring harness hanging out on the passenger side. I called the service writer Nick but he never called me back so I left a message for the service manager. The service manager called at the end of the day. He told me that he agreed with me that they must not have refilled the coolant after they had to drain the heater core to replace the AC blend door part. The service manager apologized and said the tech that worked on my truck was a newer/younger guy and he would address the issue. While I appreciate the service manager calling me and I will give them one more chance to keep me as a customer, I will never use Nick who couldn t be bothered to call me back. I hope they do better next time or I will never go there again.