Arthur Besson

Review of identicar

/! \ Attention /! \ Every effort is made to never ...

/! \ Attention /! \ Every effort is made to never be reimbursed /! \

Having bought my vehicle from a Renault dealership, the identicar insurance contract was offered to me (see attachment). Shortly after, Identicar customer service contacted me to present their advantages and the potential savings to my main insurance (increase in deductibles bought back by identicar, towing, change of fuel, ... -> Reduction in monthly payments) . I therefore carried out the procedures with my insurance in accordance with the advice of the identicar customer service.

I was recently the victim of an attempted break-in and theft of accessories on my vehicle (wheel + rims + tires + light units + ...).
So I asked the Identicar club to buy my franchise.

Identicar refused the franchise buyback on the pretext that the theft of accessories is not covered by this insurance. From reading the contract, I don't know who could have guessed! -> it is written "Franchise buyback: Theft, responsible accident, Glass breakage and Fire: 600 ". and "Progressive compensation: Theft: Fixed amount of 1000 the first year"

My Renault sales advisor, also annoyed by the situation, contacted the Identicar sales department in front of me. The latter did not even try to understand the situation and referred him to the general conditions ...

This contract made by Identicar in its current form is a dishonest strategy to attract customers. To avoid !

Advice Whatever advice is provided by Identicar customer service, do not follow it. Me it cost me 1200 ...