Suzanne Kool

Review of Stone Fabrics

If you are lucky to catch anyone BUT the owner lad...

If you are lucky to catch anyone BUT the owner lady, (I assume she is, short red hair) then this shop is fine and worth a visit as they ve got plenty of fabrics. IF, however, you do encounter this woman, run a mile! As other reviewers have noted, she is plain rude, unhelpful, condescending beyond belief. All she wants is to sell, without a sniff of customer service. I never leave reviews and have tried this shop several times, assuming I just caught her at a bad moment, but without wanting to be dramatic, I will not go back ever again based on her behaviour. Finally, don t bring your kids in the shop, because the rudeness happily extends to them, my son found out after politely asking if he could possible take home an empty cardboard fabric tube).

In answer to the owners reply to my above review:

Unfortunately you have misjudged my visit and intentions as I was coming to buy 2 lots of fabric, as you know; I asked if you had them in stock. When learning that you didn t (in a somewhat off putting fashion) I shared that I was starting up a small business and trying to find out about wholesalers. I followed this by asking if you would possibly share the name of wholesalers you knew/use. I was met by your appalled reaction, telling me that you of course wouldn t share that secret . I thanked you, noting my surprise and left the shop (admittingly muttering my frustration on the on the way you spoke to me) .
My son never asked for the tube, he inquired whether you still needed it and your response was enough for him not even daring to ask.

In short, as this conversation is a waste of time), with your reply you have more than confirmed my point and that of other reviewers speaking of the lack of customer service and rudeness by you.