Extremely disappointed with Bouqs this time around...

Extremely disappointed with Bouqs this time around. I've used them about six times in the past and I've received flowers and have always been raving about how beautiful their bouquets are. Well not this time, and unfortunately these were sent to my Mom for Mother's Day.

Pictures are from upon arrival, day two, and day three. The only things that lasted to day 3 were the DRIED blue flowers and partially 3 mum's. I think the worst part for me is that customer service WOULDN'T resend or fully refund me so I could resend. The customer service rep's idea of customer service was to give a 50% discount because not all the flowers were fully dead upon arrival. WOW.

I'm embarrassed my mother received these for Mother's Day. And I want other people to be aware of a once-very happy and raving customer is now extremely disappointed and will need to find a new flower company to use.

I have reached out to Bouqs with one last attempt to provide them with an opportunity to rectify the situation. I will update here if any changes occur. (5-12-21)