Shweta Shah

Review of Temple Point Resort

I wanted to say when I was here yesterday I was ve...

I wanted to say when I was here yesterday I was very upset because I had asked for a glass bottom boat and paid money to go snorkeling and they disappointed and we got our money back. In addition to this we had no water in our room to shower or use the sink and my initial thoughts were how can a 4 star place not have a working shower? So I complained about all of this.. Anita from guest relations was just fantastic she immediately took charge and the plumber fixed our water situation! Second to that Emanuel at the reception came to apologize for the mistake to our room. They were both polite and approachable. The next day we got a bonus trip on the boat with a beautiful glass bottom, beautiful coral and fish viewing, snorkeling and an amazing time in the ocean! I was impressed with the boys and captain of the boat and Nando who arranges excursions here - he was knowledgeable and very kind! The view from this hotel is 5 star especially the room we were given! Every person we encountered at the hotel was well mannered and helpful which made the end experience fabulous! The only thing I would comment on as constructive criticism is the food needs a little bit of work specifically vegetarian but everyone s hearts were so big it didn t matter!