Jessica Moore

Review of White Oaks Conference Resort &...

I'm very disappointed with my experience with Whit...

I'm very disappointed with my experience with White Oaks. I signed up for a free trial online for the fitness club and I didn't hear back from the membership office. I went in and the front desk had to leave a note on the club rep's desk to call me. The club rep finally calls me and gives me the times to come in to sign up. So I come in during the hours and there was no one there. Again, my information was left on the club rep's desk. On top of this I have called and never once reached anyone in the membership office. I emailed letting them know about my experience and I received a response with in 10 minutes apologizing and saying my email would be forwarded to a membership rep directly for a response. I have yet to be contacted. The situation is even more upsetting because White Oaks was offering a promotion for 50% of the enrollment fee. However, the promotion has now ended and I missed the opportunity to take advantage of it because no one has/is contacting me.