After two recent visits to this branch i have made...

After two recent visits to this branch i have made an official complaint to Mini UK. On my first visit with a view to buy a new Mini Sports the salesperson had no details or price of the car, and so decided to walk away without taking any details to follow up with us, a sale lost. Secondly last week my front run flat tyre needed replacing, after visiting the store in Norwich, the lady in the repairs section refused to come outside and view the tyre even though the branch was empty. I ask her to phone break down for me which she also refused again. After explaining that I had a disabled son and needed transport and required a courtesy car, this she also said she was not able to do. To resolve this matter i had to drive to the Ipswich branch, who immediately gave me a courtesy car and booked my car in for repair. As it could not be done for two days the courtesy car was a god send to get me and my disabled son about. Norwich should take a leaf out of the Ipswich Branch's book. An absolute joy to deal with !!!! Still waiting for an explanation from Norwich too little too late.