Very good hotel, clean room, comfortable bed but w...

Very good hotel, clean room, comfortable bed but we have had lots of problem with our direct booking on The Lowry website. Very confusing as we booked for 3 people which they offer us 2 rooms but when we get there we had one room with extra bed!!! I didn't ch3ck the confirmation email as I thought everything is fine but I learned and I never go back to this hotel. ( Its very good hotel but I didn't have good experience).