Brie LeBret

Review of Embassy Suites West Palm Beach

Horrible experience on Christmas Eve! Front desk ...

Horrible experience on Christmas Eve! Front desk staff at night were very rude and room was not stocked with basic amenities so we kept having to go down to the front desk to endure more rudeness. Beds were uncomfortable and pillows were flat and nonexistent. The front desk staff Christmas morning was super nice and smiled and was very kind, but our experience the night before was so horrible I can't give a good review.
Edited to add: we wouldn't have come back to stay again before catching our flight after the first experience, except that we were going to have to pay for the night anyway and it was late in the evening. But, be assured we won't stay again.