Steve Douglass Review of RockAuto, LLC
First off I've used RockAuto many times in the pas...
First off I've used RockAuto many times in the past. This review is based upon one of the parts that I had received and returned. The part I received came in an ordinary brown box that was destroyed by the postal service. It was for a Dodge Caravan Shift assembly and the part that came was for a floor shift to a sedan model car. This was highly dissapointing in itself. I immediately placed the part in a new box and shipped it back to rock auto and they will not refund me stating it needs to be in the manufacturer box. When in the first place it was shipped in an ordinary box almost like the one I shipped. This part cost over $165 plus the return shipping, they have lost my word of mouth for their business and quite possibly my future business. For being family owned I expected better.
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