Awful Experience! The weekend we spent in this hot...

Awful Experience! The weekend we spent in this hotel in early June was full of sorrows and hardships created by the staff. Which after 1 month have not yet been resolved. Ms Celia receptionist met us saying that the reservation we had made is paid 10 days before departure, had not been paid by the agency and therefore needed to be charged on the credit card again before we saw the room. I make it short, the same employee has failed the payment bill 3 times. The last reported the amount paid changed his mind a second time for the same stay on my card. But even today I have to write the reminders at the hotel and the agency to get the actual refund. Not to mention the other hotel amenities that were not at the height of a 4 star hotel.