Ryan Rademacher

Review of JPW Industries

Terrible experience with both PowerMatic and JET t...

Terrible experience with both PowerMatic and JET tools. Over 30 days since order and still no delivery. The customer service just keeps pulling me along with no resolution ("We will call you right back"......crickets). This has set my shop back several weeks.

I've filled a complaint with the Better Business Bureau...I don't know if it will work but at this point, I'm ready to just cancel the order and go with Laguna Tools instead.

Update: After another week we were finally able to negotiate a cancellation and refund. I'll believe it once the money is back in my account. Instead I've gone to a competitor (Laguna Tools) who, so far, seem easier to deal with.