When I call the breakfast for my guest the room se...

When I call the breakfast for my guest the room service asked for charge but everything was included. My card is automatically disabled and I asked cleaner for help. She asked me to wait ten minutes and tell me get back to reception. The reception lady is funny to ask me for my ID when my hands are empty. My stuffs are locked in room please!!! Stupid stuffs everywhere. No more chance to come and the worst experience in whole London.