extremely disappointed with the product, they now ...

extremely disappointed with the product, they now have practo prime with different individuals giving us different kickbacks. yes, practo now charges 220, 250, 270, 300, 350 as commissions from doctors towards a patient connection. employees of the company approach us with different tariff rates as though its a product sales. the customer care team have no idea and they have been taught one standard line - " we will ask the concerned person to call you". in a simple line, practo is now a thief of a third order. ask for refunds and they will make you call them some 100 times. its amazing to see such a well developed product take this shape. right from the customer care to the top executives, all they understand is conversion of a doctor to use the software to pay back the investors. horrible experience.