Renna Alyassini

Review of The Fairmont Sonoma Mission In...

I ve come here multiple times over the years. The ...

I ve come here multiple times over the years. The people continue to provide excellent service. But the physical experience has declined and is disjointed. It is really in the details.

The bar has a very modern look and feel which has zero to do with the lobby, which seems to be a mix of modern traditional Ashley furniture plus some Spanish style? Pretty generic and confused. The rest of the property seems to be trying for a hacienda style except when you get in the rooms which are stuck in the 90s and utterly nondescript. They could be an average hotel room anywhere. The music that is piped is just random. I would love to know who gets to pick it. Last night, Pearl Jam was blaring in the lobby. This morning it s Jack Johnson/soft rock? Everything is just a bit too worn out and down. The spa really needs some attention, love and cohesion. Furniture is broken, the rain walk mostly non functioning and locker rooms look like a nice YMCA. The reservation only cabanas are super Vegas which again is just so random. The whole property could use a strong vision and brand direction to really bring this place back together with a clear eye and point of view. There are all the makings to provide the luxury experience we would all love (and are paying for). Again, every single person who works here has been top notch and provided excellent service! I m referring to the cosmetic look and feel that an interior designer could make all the difference.

UPDATE
Ed was incredibly gracious and reached out immediately. We so appreciated how responsive he was in addressing our comments and concerns. This is testament to the excellent staff and service provided here, and the attention paid.