The program specialist was not helpful or professi...

The program specialist was not helpful or professional. She continually tried to tell me my insurance did not cover a surgery when in fact it does. Yes there are qualifications, however she would not help me determine how to meet the qualifications just continued to tell me my insurance did not cover the service. She gave me no other guidance or alternatives. I asked multiple times for help but received none. When I finally spoke with her continued to tell me my insurance would not cover it and my only option was self pay. That would have been fine if she had spent the time to explain this option. Her response "I do this everyday" should mean that she be educated enough to speak with anyone in any situation, yet all it meant was that she felt she could continue to speak down to me.