Waited too long to have my order taken, waited for...

Waited too long to have my order taken, waited for my drink since they were cleaning the machine, not a real big deal, but the customer shouldn't have to suggest moving around to the front so other customers can be served, and when I got my food they didn't give me my hash brown with my meal. Isn't the first time they messed up my order either. They weren't rude, otherwise they would have gotten 1 star, just unprofessional.