One questionable experience originally dubbed a fl...

One questionable experience originally dubbed a fluke inspired two separate visits to Olive and Ivy's Scottsdale location. The first, littered with poor etiquette, leaking ceiling appliances & lack of judgment pertaining to rate-of-plate changes. I'd like to elaborate on our first visit to Olive and Ivy. Located in vibrant Old Town Scottsdale, this venue attracted us due to its proximity to other (what was understood to be) cutting-edge locales. Think; garden southwest concept complete with Western fixtures, soft lighting & full-canopied patio + firepits.

The beginning of our experience with Olive & Ivy began on a sour note. Reservations made in advance were overlooked & dishonored as we stood at the hostess stand. Its ceilings, leaking residue from a neglected AC unit. Further lead away into the dining room, by staff looking for every excuse in the book not to seat us at our reserved table. Questionable service aside, Olive & Ivy did succeed in design concept. Gorgeous, open dining room layout complete with visible kitchen, as well as plentiful outdoor accommodations. Patio seating was selected during both visits at this location.

When dining at Olive & Ivy, pay mind to the fact that this venue requires consideration due to its questionably trained staff. Do not expect tactful or gracious accomodations, as there is a marked and evident lack of training. This was further affirmed when plates were taken from our table- utensil in hand. Unbelievable, further demonstrating a poor understanding of dining etiquette.

Selecting from each section of the menu list, our first order arrived incorrectly and was corrected within a reasonable time-frame. Arrival duration was moderate/fair for what was ordered and our table was tended to periodically in bouts. Quality of menu items to value ratio were unremarkable, listed at moderate/high-moderate for what was received. Both experiences at Olive and Ivy were unremarkable considering proximity to other cutting edge venues. Factoring service into this equation coupled with leaking ceiling appliances rendered unforgivable. 2/5 - service standards incongruent to surroundings, poor social etiquette, leaking ceiling, incorrect order.