Vgv Jovanovic

Review of ZimZala

Shocking service!!!

Shocking service!!!
I still can t believe the way I was treated! Never ever have I received more appalling service!! I never write bad reviews but this experience was so outrageous that it needs to be given a review. It was an extremely hot day and, as we walked into Zimzala, I felt physically ill because of the heat. When we sat down, I asked our waiter if we could first get a bottle of cold water because I felt like I was going to pass out. The waiter acknowledged my request and proceeded to talk about food, so I asked him again if he could just get us some water first because I wasn t feeling well. The waiter came back with lukewarm water and said he would get us ice. Except he didn t. The restaurant was half empty as it was still early for lunch, so he just stood further from our table leaning against the wall and then talked to customers at the other table and started taking group photos for them. I drank the warm water the waiter had brought, but wasn t feeling any better. I began hyperventilating and felt like I was burning inside, so I went to the counter to ask someone else for ice. I saw the owner and asked him if I could get a glass filled with ice, but he walked past me and told me to go back to my table and wait for my waiter. I wanted to explain that I was not feeling well and would just appreciate if I could get some ice first, but the owner kept walking and with his back to me, started talking over me in a raised, very rude and abrupt tone and gave me a lesson on how I was not the only customer, how I needed to be patient, sit at my table and to relax!! Instead of being assisted, I got spoken down to, sent off to my table like a naughty child, lectured about patience and told to relax! I said that I was happy to wait for food, just needed some ice first, and that I wasn t asking for much, but I was interrupted again and got told off again in even more raised voice. We decided we could not tolerate such a poor treartment and stood up to leave. This is when the owner came to confront us, asked for our names and started yelling that he didn t want to see us again and to never come back! When I said that I indeed would never come back, he yelled at us: Even that is too soon !!
The only good thing was that, just before we left, the waiter had finally brought us a glass filled with ice so I had my cold water and felt a bit better!
Needless to say, we went to a different restaurant (Giro Osteria) where a waiter greeted us with a bottle of cold water and ice (without being asked) and kept refiling both (also without being asked). Plain common sense on a scorching day!! The food and service at Giro Osteria was impeccable as always!