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ray riv

3 years ago

I went there for an oil change which was completed...

I went there for an oil change which was completed and I was very happy with the service. What I am upset about is the Tuscon has had an issue with the doors and hatch unable to unlock intermittently. This was all supposedly repaired while under warranty. The car is no longer under warranty but the issue is still happening. The doors and hatch could not unlock during the day of the oil change so we had them check them. Only the driver's door unlocked. I was told I would have to pay $125 diagnostic fee then they will take that cost off any repair fee. I refused to pay it. Since this has been an issue with this vehicle since we bought it and the service records prove this. I should not have to pay to get the problem fixed that had not been fixed when the car was under warranty. We bought 3 new Hyundais in my household but because of this I don't think I will ever buy another one or recommend them to anyone again.

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