Jason Burke

Review of Jordan Marsh Company

Quick to promise and sell bad at living up to reas...

Quick to promise and sell bad at living up to reasonable expectations. Customer service is done with a friendly smile while not actually doing anything.

Furniture quality has also gone down over the years. My last two couches from them have not held up even though they were custom and at the top of their price points.

Its a shame. I was a customer for over 20 years. Just go somewhere where the company will back their products and take care of you if there is an issue.