Carolyn Manning

Review of Hilton Anatole

Let me just start by saying if I could leave negat...

Let me just start by saying if I could leave negative stars I would! If you are even remotely thinking about staying here on your wedding night DON'T!!!!!!!! We had a HORRIBLE experience. The moment we arrived my husband had to go hunt down valet. When we finally found someone communication with this person was non existent. To the point we wondered if they would lose our luggage. Then headed to the front desk to check in we stood at the counter for over 15 minutes. After we made it to our room we waited over an hour for them to locate our luggage and bring it up to our room we went down stairs to the restaurant/ bar where we sat for 20 minutes for our waiter to even come to our table. When he finally showed up he came back once to deliver the food and we never saw him again till we had to track him down to pay. Please don't even get me started on the room service. You will wait over an hour for them to bring you watered down drinks and cold, crusty food that obviously has been sitting there for way too long. (Mind you, they charged $17.00 gratuity on a $93.00 bill) and also had to call back for condiments that we requested when we ordered and had to wait another hour. All of this would have been OK and I would have over looked but when we woke up we called to verify what time we were suppose to check out due to we requested late check out when we made the reservation and confirmed at check in.... We were told we are not going to honor your request. At that point I sent my husband to talk to the manager who was no apologetic at all but more rude and put out that she even had to talk to him. She also had no reason for the all of the horrific experience on our wedding night. What put the icing on the cake was when we went to go ahead and check the staff that my husband had been talking to before getting the manager involved decided to get extremely snotty with me and so rude that I could not help to inform the internet to STAY AWAY FROM THIS HOTEL. WORST EXPERIENCE EVER!!!!!!!