I was using the 2014 version of Neat software for ...

I was using the 2014 version of Neat software for a long time while living on a sailboat in the Caribbean. When I left the boat I copied my data but forgot to copy the software. When I tried to read the data, I realized that I needed new software, and then learned that my software is now "legacy" and not supported. I signed up for the current Cloud-based system but still couldn't read my data. I was not very optimistic when I called Neat's customer service department. I thought I would probably get the same kind of horrible service offered by most phone and internet services.

Boy, was I wrong! Joseph, in the Philippines, worked through all my issues, downloaded and operated all necessary software, and saw to it that all my data was transferred to the cloud. Because my wifi is erratic and kicked us off several times, Joseph called me every day for 4 days to check on the transfer process and restart it as needed. I am thrilled with the service he provided. Courteous, competent, and tenacious in getting my system up and running. I so appreciate him, and also Neat, for supporting their customer service people and allowing them to provide superior service.

And I like the product too!