I would give them a negative review if I could. W...

I would give them a negative review if I could. We are Harvey flood victims and they have OUR insurance money and have set up every road block possible to keep us from accessing our funds. Every incredible phone call they have a different story - FEMA rules, Fannie Mae rules, protecting their investors excuses. Truly incredible. Eight days ago they received our mortgage pay off IN FULL and although they verbally recognize the payoff, their system still doesn't recognize it so the process of releasing our lien cannot begin. We are being held hostage to their unconscionable business practices. They are a bunch of crooks.